BLOCKTARIOLast updated: July 18, 2026
This Refund Policy explains when and how Blocktario Corp. ("Blocktario", "we", "us", or "our") issues refunds for our digital Products. It is incorporated into our Terms of Service.
Summary
Blocktario Products are digital files delivered instantly. All sales are final once the file has been downloaded, with one exception: if a file is broken, corrupted, or materially not as described, contact us within 14 days of purchase and we will fix the file or issue a full refund.
Why we don't offer general "change of mind" refunds
Every Blocktario Product is a downloadable digital file (templates, prompt libraries, workflows, guides). Once a file has been delivered, it cannot be returned in any meaningful sense — the customer keeps the file whether it is refunded or not. This is standard practice for digital products and is why our checkout, product pages, and this policy all clearly state that sales are final on download.
When we will issue a refund
We will issue a refund if all of the following apply:
- You contact us within 14 days of purchase at contact@blocktario.com.
- The Product file is broken, corrupted, will not open, or is materially different from what was described on the Product page.
- You give us a reasonable opportunity to fix the issue first (for example, by sending a working copy of the file).
If a fix is not possible or acceptable to you, we will refund the full purchase amount to the payment method you used at checkout.
When we will not issue a refund
We do not issue refunds in these situations:
- Change of mind or "I didn't end up needing it" after the file has been downloaded
- Buyer's remorse or dissatisfaction with the pace, effort, or business outcomes achieved from using the Product
- Compatibility issues where the Product's stated formats (Word, Excel, PowerPoint, PDF, Markdown, etc.) are correctly delivered but you cannot or do not want to open them
- Requests made more than 14 days after purchase
- Products that have been substantially used, adapted, or delivered to your own clients
- Bundles or Founder OS where one or more components have already been downloaded — we cannot partially refund a bundle
- Failure to receive the delivery email where the email was correctly sent to the address you provided at checkout (check spam; contact us and we will resend)
Subscription products (Founder OS Updates)
For recurring subscription products such as Founder OS Updates:
- You may cancel at any time through your Gumroad account. Cancellation stops future billing.
- We do not refund partial or already-billed months.
- If you were charged after cancelling, contact us and we will investigate and refund if the error was on our side.
How to request a refund
Email contact@blocktario.com with:
- The email address you used at checkout
- Your Gumroad order number or receipt
- The name of the Product
- A clear description of the problem (and, where applicable, a screenshot showing the file will not open or is not as described)
We aim to respond within 3 business days. Approved refunds are typically processed by Gumroad within 5–10 business days after approval, depending on your bank or card issuer.
Chargebacks
If you believe a charge is incorrect or unauthorized, please contact us first before disputing the charge with your bank or card issuer. Chargebacks filed without first contacting us — where the charge is legitimate and the Product was delivered as described — may result in the loss of access to Blocktario Products and services.
Your legal rights
Nothing in this policy limits any refund or consumer-protection rights you have under mandatory laws in your jurisdiction (for example, statutory rights under Canadian, EU, UK, or Australian consumer law). Where those rights conflict with this policy, those rights apply.
Contact
Blocktario Corp. Ontario, Canada contact@blocktario.com